The Mission
Accessible and affordable employer engagement training and coaching designed with your success in mind.
DO ANY OF THESE SOUND FAMILIAR?
The individual
- You are new to the industry and have never made new calls to employers.
- You lack confidence in making calls and find excuses to avoid them.
- You know that the only way to find out about new opportunities is by picking up the phone - but you aren't doing it.
- You’ve had training on making calls but it was long time ago and ago and you still don't feel confident.
- You aren't hitting your targets and there is a very real danger that you will lose your job.
- You pick up the phone and talk to employers but you've never had any formal training.
- You’ve attended a training course but still aren’t seeing any improving?
- You have no idea how to incorporate previous training into your own engagement efforts.
- You want training and coaching that factors in the stage that you're at and takes a personalised approach in supporting you.
The Manager
- Your team aren’t motivated to pick up the phone and no amount of pushing is working.
- You keen to promote ‘best practice’ across your team but haven't any guidelines to work from.
- Your organisation is geared towards finding job & training opportunities for customers, but employer engagement and cold calling doesn't form part of your induction.
- Team members are learning from others who don't necessarily have the right skills.
- You’ve organised training for your team but they aren't implementing what they've learned.
- You are struggling to reach targets month on month, and there's a real danger of not achieving them if activity on the phone doesn't increase.
- Your sales days aren’t as effective as you'd like them to be, and you feel ongoing training would make a difference.
Who Are You?
The Sales Newbie
You've never made a sales or cold call in your life.
Your past roles have been reactive, not proactive.
You are relatively new to the industry.
You're eager to achieve [and exceed] your targets.
The Reluctant Caller
Helping and supporting others you are great with.
Making calls you don't feel comfortable with and dislike the idea of feeling 'salesy'.
You don't want to appear obstructive but you aren't convinced making calls will work.
The Trooper
You are comfortable picking up the phone.
Might even have had a background in sales BUT not had any recent training or coaching.
You can see the benefits of understanding 'best practice' - without changing too much of what you already do.
The Veteran
Your a team leader or manager responsible for staff who make outgoing calls.
You can see a huge benefit in understanding how to structure a call right, even though you don't make them yourself.
You plan to share what you learn.
You have THREE OPTIONS to learn in the Academy
Online LIVE Training Events
Our online training events give you invaluable insights into key areas that will make a difference to your outcomes. Be the first in line to book up & coming online mini master classes being delivered in June, July & August. Each 60-90 minute session is guaranteed to leave you bursting with ideas, motivated and ready to apply what you’ve learned
Successful Employer Engagement by Phone
Overcome phone fear and build effective employer engagement skills with this popular and successful 7 week course.
This programme incorporates the 'ENGAGE' call model and 121 personalised feedback on REAL calls.
Learn at YOUR pace.
E.C.A Membership only
Get access to monthly online training & webinars, E.C.A exclusive community forum and private Facebook page, Q & A sessions and more with our membership option. New members joining in June get the mini course - How to confidently get past gatekeepers. Value £127
An Inside Insight
Learn At Your Own Pace
One size fits all isn't our style. A personalised roadmap equips you with a flexible training and group coaching programme that's accessible from anywhere, at any time.
Apply Your Knowledge
Test new skills in the real world and receive regular constructive feedback on your performance from the experts.
Be Part Of A Community
Engage and share best practice with other professionals on the E.C.A Community forum and at live training days, discounted for E.C.A Members.
Frequently Asked Questions
Ultimately, the decision lies with you as to which course or option you choose. But there are a few things to consider.
On the ACADEMY page, you’ll see I’ve listed a few common ‘types’ under 'who are you' – which you can find here.
First of all, have a think and decide which type you are. Knowing this will give you a good indication of which course is best for you.
Essentially, if you want to change your behaviour then Successful Employer Engagement by Phone or ECA 1:1 Coaching is the best option. It is in these programmes that you get the most support, feedback, coaching, assessments and opportunities to learn at your own pace. There are variations in the level of support you get in each programme, so take this into consideration too!
The membership only option is a resource that you can draw upon, on a rolling basis, that includes access to an exclusive community of your peers. This is a fantastic option for those who want to keep their hand in and build upon their current experience but do be aware that it doesn’t include any personalised feedback, assessments or training modules.
At present, there is no deadline. However, this will change if student number increase. This is because I want to be able to help each person personally with their journey.
As from January 1st 2020 enrolment will open three times per year: January, April and September. No new students will be registered in between these times.
If you find yourself here prior to enrolment opening, email me on [email protected] to register your interest and get alerts for the next intake period.
Sharing best practice is a wonderful thing. And I encourage you to go out and speak to your colleagues about what you are learning and how you are applying it to your work. So by all means, share away.
The only things you CAN’T do with the programmes is: sell them, share them with someone not in your organisation, share them online, or copy and distribute materials to others who aren’t in your organisation.
Non-members cannot join the forum or private Facebook group and links shared in the group cannot be distributed outside of the platform. It is worth noting that anyone found breaking the stated guidelines will have their membership terminated immediately.
With E.C.A, you get out what you put in.
I am confident you will see results, because all of those I have trained previously do when they commit fully to the programme, face to face or online. Through the E.C.A 1:1 coaching option, your progress will be tracked so you can see and understand your growth. And for both E.C.A 1:1 and Successful Employer Engagement you will be required to make a small number of calls as these are what we class as your ‘before’ and 'after' calls.
Put simply, if you engage and share with the programmes, you will see results. If you don’t, you won’t! The ball is in your court. Of course, whatever barriers, obstacles or struggles you encounter, I will be there to help. Remember: your success is my success!
The Employer Call Academy is here to support you throughout your time with us. And whichever option you choose gives you free access to the platform and all of its resources for between 3-6 months, dependent on which programme you choose.
For as long as your membership with us is active, you’ll continue to get the support from the platform, myself and a group of peers. And when your membership expires, and subject to you being a student of either the Successful Employer Engagement by Phone or the E.C.A Coaching & Training Programme you’ll still be able to draw upon your training modules on the learning platform for as long as you need them.
As learning is largely self-directed and paced, if you need to slow down because of an upcoming holiday, or illness, you can. It’s easy to pick up from where you left off.
No. When you start the course, the training agreement we set up is with you and you only. Because of the personalised nature of much of our training, it’s just not possible to transfer memberships. That being said, we would be happy to welcome any interested colleagues as a member in E.C.A!
Yes, you can! As long as your new employer is in the Welfare to Work, Skills or Social Care Sector and you’re working on employability or skills initiatives.
We don’t want you to stop growing and improving on your skills, so you have our support 100% throughout this journey.
All we ask is that you inform us of any changes, so we can update our systems with your new contact information.
What People are Saying
"Audrey delivered the training [face to face] to individuals that have worked within the welfare to work industry for over 10 years. "The teams feedback was that is was one of the best training sessions that they have had that was relevant to their role. Audrey's knowledge and passion whilst delivering this was extensive and inspiring. The team have started putting what they have learnt into practise and have had great results already."
