Gate
keepers.
The Confidence to Handle Any Gatekeeper
You may not get through every time. But you'll always
know you handled it right - and that changes everything.
Stop second-guessing yourself. Start every call knowing you've done everything right.
Sound familiar?
Does this happen to you?
"I'm sorry, they're not available right now. Can you
call back?"
"Is this a sales call? You can send an email if
you'd like."
"We don't give out names I'm afraid."
"Can I ask what it's in connection with?" - and then the door slams shut.
If you pick up the phone to make outgoing calls - whether you're in sales, recruitment, business development or client management - gatekeepers are an unavoidable reality. Nobody gets through every time. But most people have never been taught how to handle them confidently, professionally, and with the best possible chance of success. This course changes that.
The real problem
Most people unknowingly
sabotage their own calls
It is rarely the gatekeeper that is the problem. In most cases, it is what the caller says - and how they say it
- that closes the door. The good news? These are learned habits. And learned habits can be unlearned.
There are six specific mistakes that come up time and again across thousands of calls. They are surprisingly common, completely fixable, and covered in full inside the course - including audio examples of exactly what they sound like, and what to do instead.
Most people have no idea they are making them. After this course, you will.
6
Common mistakes
covered in full
detail inside the
course
What's inside
Six classes.
Zero filler.
Immediate and exclusive access to six focused online classes, each one packed
with practical, word-for-word techniques you can apply on your very next call.
01
Handling Gatekeeper Questions
Word-for-word responses to the 15 most common gatekeeper questions - so you always know exactly what to say, even under pressure.
02
Types of Gatekeepers
Not all gatekeepers are the same. Learn to quickly identify who you're dealing with and adapt your approach accordingly.
03
Voicemail
Turn voicemail from a dead end into a powerful tool. Discover how to leave messages that get returned.
04
Key Strategies
The core techniques behind consistently successful gatekeeper calls - tried, tested, and refined over 30 years in the field.
05
How to Stay in Control
Never let a gatekeeper dictate the direction of your call again. Learn to stay calm, confident, and in the driving seat.
06
What's Really Going Wrong on Your Calls
The 6 mistakes that cost people the call - what they are, what they sound like, and exactly how to fix them.
Hear the difference
Good. Poor.
You decide.
Reading about what to say is one thing. Hearing it is another. Included in your course
are real audio examples of both good and poor responses to gatekeeper questions - so
you can train your ear, not just your memory.
Good Response
Hear exactly what a confident, assertive, and effective response sounds like in practice - the tone, the pace, the silence. Model it. Own it.
Poor Response
Recognise the common mistakes - rambling, over-explaining, losing control - so you can identify and eliminate them from your own calls immediately.
Audio examples are included for the most common gatekeeper scenarios - giving you a complete ear-training resource alongside the written scripts and video classes.
Included
FREE
Bonus
Ideal Responses to Questions - Cheat Sheet
Every student gets exclusive access to the Gatekeepers Quick Reference Guide: a beautifully formatted resource listing the top 15 gatekeeper questions with multiple word-for-word responses and key learning points. Keep it on your desk. Use it every day.
30
Years of Experience
This course is written and delivered by Audrey Bodman, founder of Outshine Telephone Training & Resources Ltd - one of the UK's leading telephone training specialists.
Audrey has spent three decades working with professionals across industries, helping them build the confidence and skills to get through to the people who matter.
The techniques in this course aren't theory. They're the exact strategies Audrey has taught - and seen work - in hundreds of real-world training environments.
This is 30 years of real-world expertise - distilled into practical techniques that give you the best possible chance, every single time you pick up the phone.
Everything you get
Your investment includes:
- Six online classes you can work through at your own pace, in your own time - no scheduling, no pressure.
- Immediate access from the moment you enrol - start learning within minutes.
- Word-for-word scripts for the 15 most common gatekeeper scenarios - no more being caught off guard.
- Downloadable reference guide to keep beside your phone for instant confidence on every call.
- Audio examples of good and poor responses - train your ear as well as your mind, so you can hear the difference and replicate it on your very next call.
- 30 years of real-world expertise, condensed into a course you can complete in a focused afternoon.
Enrol today
Ready to get through?
One payment. Lifetime access. Walk into every call knowing you've given yourself the best possible chance.
One-time payment
Self-paced · Instant access
6 online classes included
Questions? Email [email protected]
Questions
Good to know
Who is this course for?
Anyone who makes outgoing telephone calls and has to deal with receptionists, personal assistants, or switchboard operators to reach the right person. Whether you're in sales, recruitment, account management or business development - this course is for you.
How long will it take to complete?
The course is entirely self-paced. Many learners work through all six classes in a focused afternoon. You can revisit any class as many times as you like.
When do I get access?
Immediately. The moment your payment is confirmed, you'll receive your login details and can start straight away.
Is there a payment plan available?
At £95, this is a one-time payment with no recurring fees. If you'd like to discuss team or corporate licences, please get in touch at [email protected].
What if I have a gatekeeper question that isn't covered?
Email Audrey directly at [email protected] with your specific question and she'll provide a word-for-word response within 2–3 working days. That's a level of support you won't find anywhere else.
