We know that personalised feedback is crucial to embedding knowledge and confidence. And through our years of experience we've found that being the chance to listen back to real live calls can result in accelerated learning.

But this is isn't always possible with many organisations. Whether it comes down to time, resources, or experience, coaching following training just isn't a reality that can be accommodated for most businesses.

But that all changes with the Employer Call Academy.

More effective and relevant than role play, we give members the opportunity to listen back to their own live calls alongside personalised feedback from their own expert coach.

Through a process of feedback, self-evaluation and goal setting and goal setting, our members can review their call techniques and effectiveness with a view to building on what they've learned.

At the Employer Call Academy, we go above and beyond what any in-house or one-off training course can achieve.

On our dedicated learning platform, members have on demand access to a wealth of resources and their own personal coach, for an affordable monthly or annual fee.